Privacy
What Personal Information Does the House Hold?
How Southern Quay collects, uses and stores any personal information shared by guests.
What’s kept, and for how long
Information Held on File
Booking detailsTwelve months after the visitArranging a table or a seat at the cards
Email addressUntil a guest asks to be removedSending the monthly evening calendar
CCTV footageThirty days, unless there’s an incidentSecurity at the entrance and card room
Payment detailsNot applicableNot collected or stored by the house
Common questions
Personal Information, Answered
- Does Southern Quay sell guest information to anyone?
- No — information is used only to run bookings and the monthly calendar, and is never sold or passed on for marketing.
- Can a guest ask what the house holds about them?
- Yes, a written request through the contact page will bring a reply within a fortnight, setting out exactly what’s on file.
- How is booking information stored?
- On a password-protected system accessible only to the house dealer and the kitchen roster, and deleted after twelve months.
- Who sees CCTV footage from the card room?
- Only the house, and only when reviewing an incident; footage is otherwise deleted automatically after thirty days.